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Privacy Policy
Effective Date: September 11, 2024
Fulcrum Facility Management, Inc. (“we,” “us,” “our”) is committed to protecting the privacy and security of our clients, employees, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect information when you engage with our services, website, or other online platforms. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Includes name, business name, address, phone number, email address, and job title.
- Company and Facility Information: Details about your business operations, facility size, and service needs.
- Financial Information: Payment details, including billing information for invoicing purposes.
- Usage Information: Data on how you interact with our website or services, such as IP address, browser type, and usage patterns.
- Employment-Related Information: If you apply for a job, we may collect details such as your resume, employment history, and references.
2. How We Collect Information
We collect information through the following methods:
- Direct Interactions: When you provide information via contracts, forms, or during communications.
- Website and Online Forms: When you visit our website, fill out forms, or subscribe to newsletters.
- Third-Party Sources: Information from third parties, such as background check providers, industry partners, or public databases.
3. Use of Information
We use the information collected for the following purposes:
- To provide and manage our services, including Janitorial, Floor Care, Flood Remediation, and Managed Services.
- To communicate with clients and prospective clients.
- To handle invoicing, billing, and payments.
- For internal operations such as improving services, conducting research, and analyzing trends.
- To maintain security and safety across our digital platforms and physical locations.
- To comply with legal obligations and regulatory requirements.
4. Sharing of Information
We may share your information in the following circumstances:
- With Service Providers: Third-party vendors, contractors, or partners who assist us in providing services.
- Legal Compliance: If required to comply with a subpoena, legal process, or governmental request.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: When you explicitly consent to sharing your information for a particular purpose.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, use, disclosure, or destruction. However, no security measure is foolproof, and we cannot guarantee absolute security of your data.
6. Data Retention
We retain personal and business information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your information:
- Access and Correction: You may request access to or correction of your personal information.
- Data Deletion: You may request the deletion of your personal data, subject to legal requirements.
- Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.
For such requests, please contact us using the information in the "Contact Us" section below.
8. Children’s Privacy
Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently gathered such information, we will take appropriate steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" will be revised accordingly. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Fulcrum Facility Management
Address: 36225 Detroit Rd, Ste. 522, Avon, OH 44011
Email: contact@fulcrumfm.com
Phone: +1-888-570-1111